We will gladly accept returns on unused and unopened items that are in their original packaging within 30 days of receiving your order. Please read our Refund Policy in further detail.
Contact us at hello@lumodos.com within one hour of placing your order to process a cancellation. Once your order has shipped, we can no longer cancel your order so please let us know as soon as possible.
Contact us at hello@lumodos.com within one hour of placing your order to make changes. Once your order has shipped, we can no longer modify your order so please let us know as soon as possible.
We accept Visa, Mastercard, American Express, Discover, PayPal, Diners Club, Apple Pay, Google Pay, Meta Pay, and Shop Pay.
SHIPPING
Yes, we offer FREE standard ground shipping within the contiguous 48 states on all orders.
Orders are processed and shipped from our SF studio within 2 business days (Mon-Fri). Transit time takes about 3-5 business days depending on destination. Overall, please allow about one week to receive your order from the time you place it.
Due to the nature of our products, we only ship within the contiguous 48 U.S. states, excluding Hawaii and Alaska. At this time, we do not ship internationally. We cannot ship to P.O. Boxes, APOs, FPOs, and DPOs.
We generally ship using USPS or UPS standard ground shipping method.
OTHER
We're flattered you're interested in our products! Send us an email at hello@lumodos.com for wholesale inquiries. Tell us a little bit about your business, your location, other brands you carry, and any social media you maintain.
Yes we do! We can offer custom packaging with your company logo. Send us an inquiry at hello@lumodos.com and tell us about your occasion.
Send us your inquiry at hello@lumodos.com and one of our team members will assist you. Please allow 24 hours for a response, excluding weekends and holidays.
